Privacy Policy

Information pursuant to Art. 13/14 of General Data Protection Regulation

Identity of the Data Controller:

EOS Danmark A / S, Langhøjvej 1 A, 8381 Tilst

Data protection officer for the company EOS Danmark A / S can be contacted at the above address (include the line Attention: EOS Danmark A / S - dk.eos-solutions.com) or via e-mail at group-privacy@eos-solutions.com 

Processing purposes and legal basis:

The data is processed for the purpose of contract performance or legal proceedings. According to Art. 6 (1) b GDPR, processing of your data is necessary due to the delay in your payment. Another purpose of data processing is the management of your debt obligation in accordance with Article 6 (1) f GDPR, which also includes data-driven control of collection measures optimized for you. Data processing is therefore necessary to protect our legitimate interests or the interests of third parties.

Data categories and data sources:

We deal with the following categories of data:

Master data, communication data, contract data, claim data, payment information, if applicable. The data from the above data categories was transferred to us by Ikano, by transferring your debt to EOS Denmark.

Recipients:

In connection with the collection process, we transfer your data to - if necessary - the following categories of recipients, as far as is necessary to recover the claim: transferors, credit information agencies, service providers, third party debtors, registration offices, courts, lawyers.

Duration of Storage:

After full payment of the outstanding claim or termination of the collection procedure, we will check after three years whether we still need your data at least in part, for example due to legal retention periods.

Rights of the data subject:

If the legal requirements are met, you have the following rights under Articles 15-22 GDPR: Right to information, rectification, deletion, restriction of processing and data portabillity. Furthermore, in accordance with Article 14 (2) c, in conjunction with Article 21 of the GDPR, you have the right to object to the processing on the basis of Article 6 (1) f.

Right to appeal to the supervisory authority:

Under Article 77 of the GDPR, you have the right to lodge a complaint to the Data Protection Authority, if there are valid grounds or evidence that the processing is unlawful. The address of the Data Protection Authority responsible for our company is: Datatilsynet, Borgergade 28, 5., 1300 København K.

General Privacy Policy

1. Name and contact data of body responsible for processing (‘data controller’) and company data protection officer

The privacy policy applies to data processing by:

EOS Danmark A/S
Langhøjvej 1 A 
8381 Tilst
Denmark

Phone: +45 70 22 10 20
email: kontakt@eos-danmark.dk
 

Managing Director
Peter Haegerstrand Jensen

Commercial Register 
32326684

The data protection officer for the company EOS Danmark A/S can be contacted at the above address (please include the line ATTENTION: EOS Danmark A/S – dk.eos-solutions.com) or by email at to group-privacy@eos-solutions.com.

2. Scope

This privacy policy applies to the collection of personal data on our website and the subsequent processing of these data by us.

This privacy policy further serves towards provision of information pursuant to Articles 13 and 14 of the GDPR for data processing outside the scope of collection via this website. As such we will provide you with separate privacy policies for specific data processing activities on a case-by-case basis.

3. Privacy policies of the other companies of EOS Group

This privacy policy does not apply to data processed by the other companies of EOS Group. This is also the case if these other companies of EOS Group along with their contacts are named on our website and/or their services are shown on our website.

The other companies of EOS Group will provide you with separate privacy policies for specific data processing activities on a case-by-case basis.

4. Collection and storage of personal data and nature and purpose of their processing

a.   When you visit the website

When you retrieve our website dk.eos-solutions.com the browser used on your device automatically sends information to our website’s server. This information is temporarily saved in a log file. The following information is collected without your intervention and saved until it is is automatically deleted after three (3) days: 

  • IP address of retrieving computer,
  • date and time of access,
  • name and URL of retrieved file,
  • website from which access occurred (referrer URL),
  • website retrieved from our website,
  • your computer’s browser and possibly operating system as well as name of your access provider.
The aforementioned data are processed by us for the following purposes:

  • to ensure trouble-free connection establishment to the website,
  • to ensure comfortable use of our website,
  • to analyse the system security and stability, and
  • for other administrative purposes.
The legal basis for processing of the data is Art. 6(1) Sent. 1 (f) of the GDPR. Our legitimate interest follows from the purposes for data collection listed above. Under no circumstances do we use the collected data for the purpose of drawing conclusions about you.

Beyond that we use cookies and analysis services when you visit our website. More detailed information about this can be found in sections 4 and 5 of this privacy policy.

b.  When you contact us by email

You can contact us with questions of any kind via the provided email address(es). 

If you do so the personal data transmitted via the email are saved. The legal basis for data processing for the purpose of making contact is Art. 6(1)(f) of the GDPR. If contact is made for the purpose of concluding a contract an additional legal basis for processing is Art. (6)(1)(b) of the GDPR.

We delete the personal data collected by us after processing your enquiry provided we are not legally entitled or obligated to process it further.

c. When contacting us via our contact form or chat function 

We offer you the opportunity to contact us via a contact form or chat function that we provide on our website to submit any questions you may have for us. When you make use of these services, we need you to provide us with a valid email address so that we know who the request came from and for us to be able to respond to it. When using the chat function, you only need to give us your name – any further details are provided voluntarily.

5. Passing on of data

We only pass your personal data on to other companies of EOS Group or other third parties (recipients) if: 

  • you have provided your explicit consent for one or more specific purposes pursuant to Art. 6(1) Sent. 1 (a) of the GDPR,
  • disclosure pursuant to Art. 6(1) Sent. 1 (f) of the GDPR is necessary for the assertion, exercising or defence of legal claims and there is no reason to assume that you have a primary protection-worthy interest in not having your data disclosed, 
  • for the case that there is a legal obligation for disclosure pursuant to Art. 6(1) Sent. 1 (c) of the GDPR and
  • it is legally permissible and necessary for fulfilment of contractual obligations pursuant to Art. 6(1) Sent. 1 (b) of the GDPR.
  • we have the data processed on our behalf in compliance with Art. 28 of the GDPR.
Transmission of your personal data for purposes other than those listed above does not occur.

6. Cookies

Like most websites, we use cookies when you access and browse our website in order to make your visit as comfortable and effective as possible. Cookies are small files that are created by the website and are automatically stored in the browser of your device (laptop, tablet, smartphone, or similar). Cookies do not harm your device and do not contain any viruses, Trojans, or other malicious software. Information yielded in connection with the specific device used is stored in the cookie. However, this does not mean that we directly receive knowledge of your identity through this. 

Use of cookies serves, for one thing, to make use of our offering more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after you leave our website. Likewise, to optimize the user-friendliness, we also use temporary cookies, which are saved on your device for a specific defined period of time. If you visit our website again to use our services, it will automatically be recognized that you already visited us and the entries and settings you made will automatically be recognized so that you do not have to enter them again.
Cookies are divided up into the four categories of “Necessary,” “Statistics,” “Comfort,” and “Marketing.” 
Necessary cookies are required for the operation and the basic functions of our website. They enable the security-relevant functioning of this website. 

Statistical cookies are used for improving our offering and ensuring a needs-based design and the continuous optimization of our website. For this, we collect anonymized data for statistics and analytics, for example, to determine site traffic, page view statistics, user behavior, and to adapt and improve our content and the website experience. 

Comfort cookies are used for facilitating the use of our website. If you visit this website again to use our service, it will automatically be recognized that you were on our website and the entries and settings you made will automatically be recognized so that you do not have to enter them again. For example, through this, you will not have to reenter your user data every time, but rather you can access the data already entered when you visit the website again.

We use marketing cookies so that we can provide you with relevant and interest-based content when you visit our website.

The data processed through necessary cookies are for the stated purposes for safeguarding our legitimate interests pursuant to Article 6 para. 1 sent. 1 lit. f of the GDPR, such as the proper functioning of the site. 
The data collected and processed through comfort, statistical and marketing cookies is done under your given consent, in accordance with Article 6 para. 1 sent. 1 lit. a of the GDPR for the purposes of  serving personalized content, for statistical purposes that aim to improve the user experience and marketing purposes. For these you can change/withdraw your consent, by clicking on the Change Cookies settings on the bottom of the website.

Cookie Management

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a notification message always appears before a new cookie is placed. Each browser differs depending on how it manages cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. Follow the links below depending on the browser you are using:

Complete deactivation of cookies, however, may lead to you not being able to use all of the features of our website.

We use the following cookies:
necessary

Name Java Session Cookie
Provider Owner of this website
Purpose This cookie is used by the application server. It is essential for proper
working of the application software. It stores no personal data. 
Cookie Name jsessionid
Cookie Duration Session cookie - deleted after you quit your browser.
Name cookieconsent_status
Provider Owner of this website
Purpose Necessary cookie to save that the cookie banner was confirmed.
Cookie Name cookieconsent_status
Cookie Duration 60 days
comfort

Name VISITOR
Provider Owner of this website
Purpose We use this cookie to serve personalized content. 
Cookie Name VISITOR
Cookie Duration Session cookie - deleted after you quit your browser.
Name NEW_Visitor
Provider Owner of this website
Purpose We use this cookie to serve personalized content.
Cookie Name new_visitor
Cookie Duration 1 day
statistical

Name nmstat
Provider Siteimprove GmbH
Purpose This cookie is used to help record the visitor’s use of the website.
It is used to collect statistics about site usage such as when the visitor last visited the site.
This information is then used to improve the user experience on the website.
This Siteimprove Analytics cookie contains a randomly generated ID used to recognize the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics.
Cookie Name nmstat
Cookie Duration Persistent – expires after 400 days
marketing

Name siteimproveses
Provider Siteimprove GmbH
Purpose This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site.
This information can be used to create User Journeys and enable visitors to find relevant information more quickly.
Cookie Name siteimproveses
Cookie Duration Session cookie - deleted after you quit your browser.

7. Analysis tools

The tracking measures listed below and used by us are carried out on the basis of Art. 6(1) Sent. 1 (f) of the GDPR. We use these tracking measures to ensure that our website is designed according to requirements and optimised on an ongoing basis. We also use the tracking measures to collect statistics on the use of our website and analyse them for the purpose of optimising our offering for you. These interests are to be considered as being legitimate in the sense given in the aforementioned regulation.

The respective purposes for data processing and data categories can be found in the corresponding tracking tools in this section.

Usage of Siteimprove Analytics

This website uses Siteimprove Analytics, a web analytics service provided by Siteimprove. Siteimprove Analytics uses „cookies“, which are text files placed on your computer, to help EOS Danmark A/Sanalyse how visitors use the site. The information generated by the cookies about the visitors’ use of the website will be stored and processed by Siteimprove on servers in Denmark.

IP addresses are anonymized irreversibly before data is made available in the Siteimprove Analytics or Intelligence Suite for EOS.

8. Social media and YouTube Videos

Shariff solution

We use Shariff buttons from social networks Facebook, Twitter ,Google+, LinkedIn, Xing,on our website. The buttons are simple HTML links. The procedure we use is within the framework of the Shariff solution. With the Shariff solution a script retrieves the number of times, e.g., the share button on a page has been clicked on: for this the script contacts the social network via the programming interfaces and retrieves the numbers. None of your personal data are transmitted in the process. Rather than your IP address, only our server address is transmitted to Facebook, Google and Twitter. You only become directly connected to Facebook, Google or Twitter if you perform an action. Before that the social networks cannot collect any data about you. As long as you do not click on a link to share content, you remain invisible to the networks. If you click on a link, the obligation to provide information about data collection and processing no longer rests with us, but rather with the operator of the social network.

YouTube Videos

Our website contains links to videos from YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. If you visit a website on our website that contains such a video, a direct connection is established between your browser and the YouTube server after you have activated the video. 

YouTube receives the information that you have visited our website with your IP address. If you click on the link to the video, your IP address will be forwarded to YouTube. We would like to point out that, as the provider of our website, we have no knowledge of the content of the transmitted data or of its use by YouTube. For more information, please see YouTube's privacy policy (https://www.youtube.com/)

9. Data subject rights

You have the right:

  • pursuant to Art. 15 of the GDPR to request information about your personal data processed by us, in particular about the purposes for processing, the personal data category, the categories of the recipients to whom your data have been or will be disclosed, the planned retention duration, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if they were not collected by us and the existence of automated decision-making including profiling and if applicable meaningful information about their details;
     
  •  pursuant to Art. 16 of the GDPR to demand the immediate rectification of incorrect or completion of the personal data saved by us about you;
     
  • pursuant to Art. 17 of the GDPR to demand the erasure of the personal data saved by us about you as long as processing is not necessary for exercising of the right to freedom of expression and information, for fulfilment of a legal obligation, for reasons of public interest or for assertion, exercising or defence of legal claims;
     
  • pursuant to Art. 18 of the GDPR to demand the restriction of processing of your personal data as long as the accuracy of the data is questioned by you and processing is unlawful, but you reject their erasure and we no longer need the data, but you require them for assertion, exercising or defence of legal claims or you have filed an objection to the processing in accordance with Art. 21 of the GDPR;
     
  • pursuant to Art. 20 of the GDPR to demand receipt in a structured, standard and machine-readable format of your personal data which you provided to us or transmission to another responsible party;
     
  • pursuant to Art. 7(3) of the GDPR to withdraw the consent you previously granted us at any time. This has the consequence that we may not continue the data processing upon which this consent was based in the future and
     
  • pursuant to Art. 77 of the GDPR to file a complaint with a supervisory authority. Usually you can contact the supervisory authority in your usual place of residence or workplace or our headquarters.

10. Right to object

If your personal data are processed on the basis of legitimate interests in accordance with Art. 6(1) Sent. 1 (f) of the GDPR you have the right pursuant to Art. 21 of the GDPR to object to the processing of your personal data as long as there are reasons arising from your particular situation for this or the objection is directed to direct advertising. In the latter case you have a general objection right which will be implemented by us without statement of any particular situation.

If you would like to make use of your right to withdraw or reject you only need to send an email to phj@eos-danmark.dk.

11. Data security

Within the website visit we use the widespread SSL (secure socket layer) method in conjunction with the highest level of encryption supported by your browser. In general this is 256-bit encryption. If your browser does not support 256-bit encryption, we fall back on 128-bit v3 technology instead. You can recognise that an individual webpage in our internet presence is being transmitted in encrypted form by the closed key or padlock icon in the bottom status bar of your browser.

We also take suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are being improved continuously according to technological developments.

12. Up-to-dateness and amendment of this privacy policy

This privacy policy is currently valid and was last updated in May 2018.

It may be necessary to change this privacy policy due to improvements in our website and the offerings via our website or due to changed legal or official requirements. The current privacy policy can be retrieved from our website at https://dk.eos-solutions.com and printed out at any time.